![]() ![]() Provide infrastructure systems support for Information Technology teams act as a liaison with remote teams to troubleshoot and resolve issues.Supports security measures and standards for infrastructure systems and end-user environments.Provide technical mentoring and guidance to team members to ensure success in the team.Provides technical expertise to IT and operational staff, assists in troubleshooting, problem resolution, and root cause analysis.Produces and maintains technical documents, such as guidelines, runbooks, system processes, policies, and procedures.Provides upper-level technical expertise in troubleshooting, problem resolution, and root cause analysis.Interfaces with customers to gather information and requirements needs.Collaborates with internal & external resources on various projects, initiatives, and testing.Plans and implements system automation processes for improved efficiencies.Evaluates, installs, and maintains software, firmware, and hardware for system & application reliability and compatibility.Reviews systematic data analytics for optimization and improvements.Manages asset lifecycles, defines requirements, designs systems, and oversees implementation.Installs, configures, and tests operating systems, application software, and system management tools.Manages and monitors the infrastructure systems to ensure the highest level of availability for continued business continuity.Plans, implements, installs, operates, and maintains the physical hardware, systems software, enterprise applications, & virtualized infrastructure system environments. ![]() This position oversees: Overall systems management and services, a variety of both in-house and vendor supported applications, platforms and technologies, maintaining SLAs, working with the various IT teams and partners for resource scheduling, ensuring all procedures are properly documented and enforced as it pertains to the corporate IT server infrastructure, as well as contributing and implementing continual server improvements. In addition, the role will provide technical support for the other IT technical staff and work closely with members from the network and telecom teams. This includes planning, organizing and execution of building and implementing server systems and domain infrastructure.Ĭoordinating closely with the Director of IT Infrastructure, a Systems Engineer is a member of a team of engineers and support technicians who are responsible for managing, maintaining and troubleshooting the corporate IT server infrastructure, both physical and virtual, and its resident services, inclusive of: Microsoft Windows Server Operating Systems, the Office 365 Suite of products, the corporate security platform, the STI corporate and operations domain, corporate security and controls solutions and the operations call recording and phone system servers. The Systems Engineer works in the Infrastructure team and is responsible for installing, configuring, supporting, monitoring, testing and troubleshooting hardware and software pertaining to the STI IT server infrastructure. STI operates in 7 call centers around the world, consisting of thousands of agents and employees in a fast-paced, dynamic and collaborative environment. We offer solutions that range across all customer interactions and touchpoints and strive to make the complex simple. Sequential Technology International is the trusted BPO partner of wireline/wireless telecommunication, broadband, cable/MSO and satellite service providers. Reports to: Manager of Server Infrastructure ![]()
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